This policy explains how Fynix handles refunds, chargebacks, and disputes for purchases made through the Fynix platform. Fynix is the seller of record for all transactions, and buyers should deal directly with Fynix for any refund or dispute issue.
Fynix purchases digital goods from server owners and resells them to buyers. All buyer contracts are formed directly with Fynix Payments Ltd. Server owners do not have a direct contract with buyers for the sale of digital goods through Fynix.
Buyers have rights under the Consumer Rights Act 2015. Digital content must be as described, fit for purpose, and of satisfactory quality. If your purchase is not delivered or is materially different from the description, contact Fynix for a refund, replacement, or other remedy.
Submit refund requests to Fynix through the platform support channels or email [email protected]. Provide your order number, a description of the issue, and any evidence that helps us assess the claim.
Fynix handles all chargebacks and payment disputes with card issuers or payment providers. Buyers should not initiate a chargeback before contacting Fynix, because Fynix may be able to resolve the issue more quickly.
If a chargeback is raised, Fynix will review the order, communicate with the buyer, and decide whether to issue a refund. Fynix may also recover amounts from the server owner if the seller failed to fulfil the agreed goods.
Server owners have no direct liability to buyers under this refund policy. Fynix manages refunds and disputes as the merchant and seller of record, though Fynix may enforce remedies against server owners if they breach their obligations.
Approved refunds will be processed as quickly as reasonably possible, usually within 14 days. The exact timing depends on the payment provider and the buyer’s bank.
Do not submit multiple refund requests for the same order. Duplicate requests may delay the review process.
This policy is governed by English law. Any dispute arising in connection with it is subject to the exclusive jurisdiction of the English courts.
If you have questions about refunds or disputes, contact us via [email protected].